Frequently
Asked Questions 
| How do I purchase an item from you? | |
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Come into our retail store:
Hours: Open 7 Days per week or by Calling with a USA Credit Card: (617) 876-0687 MasterCard, Visa, Discover and American Express are accepted. Money Order or Bank Check by mail. No personal checks accepted payable and mailed to: Guitar Stop 1760 Mass Ave., Cambridge, MA 02140. Include: the make, model, and color of the item, your shipping address, phone # and E-mail address. Gift Cards
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| Will you sell or ship items to Customers located in Canada or Internationally? | |
| No: Guitar Stop does not sell and ship items to Canada or Internationally. Due to our dealer agreements with the Manufacturers of the items we sell, we are only allowed to ship items in the Continental USA. All orders are manually processed. Canadian and International orders are not processed and are cancelled. |
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| May I purchase an item w/ a Canadian or International Credit Card? | |
| NO: Items ordered Online or by Phone may only be purchased w/ a USA credit card. Due to our credit card processing agreements, Guitar Stop is only allowed to accept a USA credit card that has the cardholder's billing address within the Continental USA, to purchase items that are ordered online or by phone. Canadian or International Credit cards are accepted for in store purchases only. |
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| Where is the Add to Cart button? | |||||
| If an item is out of store stock the "Add to
Cart" Button is removed. Only in store stock items are available for purchase with the shopping cart. |
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| How do I purchase an item that is out of store stock? | |||||
| Guitar Stop is an Authorized Dealer for: Boss, Fender, Gretsch,
Guild, Ibanez, Roland, Squier, Takamine, Traveler and Walden. We are able to order anything from these companies. If the item you want is in stock with the manufacturer, it
takes approximately 10 days to arrive at Guitar Stop from the day the order is placed. Any item not in store stock is considered a Special Order. Orders may be placed with a credit card by calling: (617) 876-0687
Email guitarstop@hotmail.com
for price and availability. |
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| Special Orders : | |
| Any item not in store stock is considered a special order. All special orders require a 20% non-refundable deposit. If you do not like the item, you will be refunded all but the 20% deposit & shipping cost. If the item is damaged or defective, we will repair or replace it with exactly the same model item. Special orders may be placed with a credit card by calling: (617) 876-0687 A 20% non-refundable deposit is required to place the order. |
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| How long does it take to process an order? | |
| All orders are manually processed within 24 hours. If the item you ordered is in store stock it will be shipped the same day if possible or the next business day. An Email Confirmation including the tracking number is sent once the item has shipped. | |
Shipping only available in the Continental USA
International orders will not be processed
Shipping Charges are non-refundable
All items shipped from our retail store located at 1760 Mass Ave Cambridge MA
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*Shipping & Handling Cost |
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Purchase Price |
Shipping & Handling |
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$250.00 or Higher |
$45.00 |
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$200.00 - $249.99 |
$35.00 |
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$150.00 - $199.99 |
$25.00 |
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$100.00 - $149.99 |
$20.00 |
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$50.00 - $99.99 |
$15.00 |
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$25.00 - $49.99 |
$10.00 |
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$0.01 - $24.99 |
$5.00 |
Items are shipped by USPS Priority Mail, UPS Ground or FedEx
*Larger Items may have an additional charge added to the Shipping & Handling Charge
Items are shipped by either United States Postal Service Priority Mail or UPS
Large items are shipped by UPS
UPS will not ship to PO Boxes, a full street address is required.
Shipping rates for Alaska and Hawaii: email your zip code to guitarstop@hotmail.com or call 617 876-0687
Delivery Time in Transit
All items shipped from our retail store located at 1760 Mass Ave
Cambridge MA
| What do I do if the item is damaged in Shipping? | |
| Check the item the day you receive it to make sure it arrived safely. In the unlikely event that the item was damaged
in shipping call Guitar Stop immediately, (617) 876-0687 Repack the item in all the original packaging. |
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| Return Policy: | |
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7 Day Return Policy Full refund of the purchase price*. No Refund after 7 days. *shipping charges are not refundable |
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| Return Procedure | |
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Call Guitar
Stop for an RA# within 7 days of receiving
your order: (617) 876-0687 A full refund minus shipping and handling charge will be processed and an e-mail confirmation will be sent the day the order is received at Guitar Stop. |
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| Warranty: | |
| Guitar Stop is an authorized Dealer for: Boss, Fender, Gretsch, Guild, Ibanez, Roland, Squier, Takamine, Traveler and Walden. New Guitars and Amplifiers are backed by the full Manufacturer's warranty. All items are backed by Guitar Stop's warranty: 30 days parts - 1 year labor |
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| Service: | |
| Warranty service on new items may be obtained by any authorized service center for:
Boss, Fender, Gretsch, Guild,
Ibanez, Roland, Squier, Takamine, Traveler and Walden.
You must have your original sales receipt to obtain warranty
service. |
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| Set-up: | |
| New guitars are set up, intonated and inspected. Used guitars are set up with a new set of strings, intonated and inspected. |
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| Gig Bag: = Case |  |
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| a Soft Padded Carrying Case | ||
| *Accessories Kit: | |
| What is included: | |
| Acoustic Guitars: strap, 6 picks and pick holder Electric Guitars and Basses: strap, 6 picks, pick holder and 10' molded end cable Classical Guitars: extra set of strings |
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| * Cases not included in the price unless noted | |
| Trade-In Guarantee | |
| Every instrument Guitar Stop sells comes with a *75% trade-in guarantee. If you keep the instrument in good shape and retain the sales receipt, you may trade the item within a year from purchase, for a guaranteed *75% of what you paid for the item towards anything else in the store. The 75% trade-in value is for merchandise credit only. * Trade-in guarantee does not include Sales tax, special orders and shipping cost |
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| Trades: | |
| Items not purchased from Guitar Stop | |
| Guitar Stop determines the current
resale value of your
used item. 75% of the resale value of your item may be traded for
merchandise credit towards
any item in the store. If you live in the Boston area: Bring the item into Guitar Stop 1760 Mass Ave., Cambridge, MA 02140. We will tell you the exact amount we are able to allow in trade. If you do not live in the Boston area: Email guitarstop@hotmail.com a description of the item you wish to trade. We will email you an estimate of how much we would be able to allow you in trade. You will have to pay to ship the item to Guitar Stop. |
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| Are your prices negotiable?: | |
| All in store prices are final prices. We do not haggle on prices. Due to our dealer agreements, we are unable to advertise our in store prices. If you have any questions concerning our prices: E-mail guitarstop@hotmail.com or call (617) 876-0687 In Store *Guitar and Bass prices include: Case, strap, 6 picks, pick holder, 10' molded end cable w/ electric guitar & basses. *Classical Guitar price includes case only
Every instrument comes with a **75% trade-in guarantee, |
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| Lessons: | |
| Individual lessons are given at Guitar
Stop, during store hours, Monday thru Saturday 10- 6, Wednesday and Thursday 10 - 8 and Sunday 12-6. The instructor gears the lesson towards the needs of the individual student, teaching a basis of theory in the style of music the student is interested in. $22.50 Per 1/2 Hour - $45 Per Hour: *12
Pack Pre-Pay Save 10%! $20 Per 1/2 Hour - $40 per
Hour A one lesson security deposit is required to make an appointment for the first lesson, Guitar Stop is located at 1760 Mass Ave. in Cambridge, MA Snow Cancellation policy |
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| Catalog | |
| No catalog at this time. Only this web site and store located at: 1760 Massachusetts Ave., Cambridge, MA 02140. Guitar Stop is happy to answer any questions you may have by E-mail guitarstop@hotmail.com or phone (617) 876-0687 |
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Still have questions? - E-mail guitarstop@hotmail.com
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Guitar Stop® 1760 Mass Ave. Cambridge, MA 02140
617 876-0687
