How do I purchase an item from you?

Instruments and accessories may be securely purchased On line with a USA Credit Card or PayPal   using our shopping cart feature, use the drop down menus to choose options. or by Calling with a USA Credit Card: (617) 876-0687   MasterCard, Visa, Discover and American Express are accepted. Money Order or Bank Check by mail. No personal checks accepted payable and mailed to: Guitar Stop 1760 Mass Ave., Cambridge, MA 02140. Include: the make, model, and color of the item, your shipping address, phone # and E-mail address. Gift Cards Gift cards may be used in our store or for Internet purchases.   When making an internet purchase w/ a gift card, choose credit card by phone option and call in the gift card number. Come into the retail store: Guitar Stop is located at 1760 Mass Ave. in Cambridge, MA in 3 blocks outside of  Porter Sq. heading towards Harvard Sq., Between The UPS Store (Lancaster St) & Rite Aid Pharmacy (Linnaean St) 1/4 of a mile from Porter Sq, 3/4 mile from Harvard Sq, 1 mile from Davis Sq. Somerville, 3 miles from Boston Do you need Directions? Click here Hours: Open 7 Days per week Monday - Saturday10:00 AM - 6:00 PM Wednesday & Thursday 10:00 AM - 8:00 PM Sunday  12:00 PM - 6:00 PM Eastern Standard Time

Will you sell or ship items to Customers located in Canada or Internationally?
	No: Guitar Stop does not sell and ship items to Canada or Internationally. Due to our dealer agreements with the Manufacturers of the items we sell, we are only allowed to ship items in the Continental USA.  All orders are manually processed.  Canadian and International orders are not processed and are cancelled.

May I purchase an item w/ a Canadian or International Credit Card?
	NO: Items ordered Online or by Phone may only be purchased w/ a USA credit card. Due to our credit card processing agreements, Guitar Stop is only allowed to accept a USA credit card that has the cardholder's billing address within the Continental USA, to purchase items that are ordered online or by phone. Canadian or International Credit cards are accepted for in store purchases only.

How long does it take to process an order?
	All orders are manually processed within 24 hours. If the item you ordered is in store stock it will be shipped the same day if possible or the next business day. An Email Confirmation including the tracking number (if shipped by UPS) is sent once the item has shipped.

 

Shipping Charges are non-refundable 
All items shipped from our retail store located at 1760 Mass Ave Cambridge MA

Shipping & Handling Cost
Purchase Price	Shipping & Handling
$200 or more	Free
$150.00 - $199.99	$16.00
$100.00 - $149.99	$13.00
$50.00 - $99.99	$10.00
$25.00 - $49.99	$8.00
$0.01 - $24.99	$5.00

*Item are shipped by either United States Postal Service Priority Mail depending on size

Return Policy:

7 Day Return Policy Full refund of the purchase price*.  Guitar Stop must receive the item in the same condition with all packaging and original sales receipt or  subject to a minimum 10% restocking fee. Refunds of the purchase price* and an e-mail confirmation are processed the day Guitar Stop receives the item(s). No Refund after 7 days. *shipping charges are not refundable All returned items will be charged a shipping and handling fee each way

Service:

Warranty service on new items may be obtained by any authorized service center for: Behringer, Fender, Gretsch, Guild, Ibanez, Squier, Takamine, Traveler and Walden. You must have your original sales receipt to obtain warranty service. Guitar Stop is an Authorized Fender, Gretsch and Squier Service Center. Minor repairs are done at Guitar Stop 7 days a week which includes: restringing, set-ups, intonation and neck adjustments. Electrical and major repairs are done at Guitar Stop on Sundays, from 12:00 - 6:00.

Gig Bag: = Case
	a Soft Padded Carrying Case

*Accessories Kit:
	What is included:
	Acoustic Guitars:  strap, 6 picks and pick holder Electric Guitars and Basses: strap, 6 picks, pick holder and 10' molded end cable Classical Guitars: extra set of strings
	* Cases not  include in the price unless noted

Trades:
	Items not purchased from Guitar Stop
	Guitar Stop determines the retail value of your item. 75% of the retail value of your item may be traded towards any item in the store. If you live in the Boston area: Bring the item into Guitar Stop 1760 Mass Ave., Cambridge, MA 02140. We will tell you the exact amount we are able to allow in trade. If you do not live in the Boston area: Email guitarstop@hotmail.com a description of the item you wish to trade. We will email you an estimate of how much we would be able to allow you in trade. You will have to pay to ship the item to Guitar Stop.

Catalog
	No catalog at this time. Only this web site and store located at: 1760 Massachusetts Ave., Cambridge, MA 02140. Guitar Stop is happy to answer any questions you may have by E-mail guitarstop@hotmail.com or phone (617) 876-0687